e/Business Control Layer

Information
has gloss	eng: Business Control Layer (BCL) is a software layer in the providers infrastructure residing between the network/OSS and the BSS. It allows providers to address customer service plans from a holistic business perspective bringing state-of-the-art capabilities like bundling, customer-recognition, and hierarchies to the OSS layer. Taking all customer interaction into account, from all services (voice, data, content) and all sources (telecommunications networks, customer-premises equipment, etc.) the business control layer is capable of dynamically adapting network or service behavior, at customer level, in order to improve operators transaction revenue and at the same time, customer experience.
lexicalization	eng: Business control layer
instance of	c/Packets (information technology)